Privacy Policy

Introduction

Thrive ("we", "us", "our") is committed to protecting and respecting your privacy. This policy explains how we collect, use, store and protect personal information when you visit our website, use our services, or otherwise interact with us.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

Who We Are

Thrive is a UK-based marketing agency providing SEO, paid media, social media, email marketing, content creation, influencer marketing and digital PR services to businesses across the UK and beyond.

For the purposes of UK data protection law, Thrive is the data controller for personal information collected through our website and in the course of providing our services, unless stated otherwise.

Information We Collect

We may collect and process the following types of information:

• Contact details — name, email address, phone number and company name, typically submitted via our contact or enquiry forms.
• Communications — records of correspondence if you contact us, including emails and form submissions.
• Technical data — IP address, browser type, device information, and general location, collected automatically when you visit our website.
• Usage data — information about how you use our website, including pages visited and time spent, typically gathered through analytics tools.
• Marketing preferences — your preferences in relation to receiving marketing communications from us.

How We Use It

We use the information we collect to:

• Respond to enquiries and provide the services you've requested.
• Manage and deliver client projects and campaigns.
• Send marketing communications, where you have consented to receive them or where we have a legitimate interest to do so.
• Improve our website, services and user experience.
• Meet our legal and regulatory obligations.

Legal Basis

Under UK GDPR, we rely on the following legal bases to process your personal information:

• Consent — where you have actively opted in, such as subscribing to our newsletter.
• Contract — where processing is necessary to deliver a service you've engaged us for.
• Legitimate interests — where processing helps us run and grow our business in a way that doesn't override your rights, such as responding to enquiries.
• Legal obligation — where we are required to process data to comply with the law.

Cookies

Our website uses cookies and similar technologies to improve site functionality, analyse traffic, and understand how visitors use our website. This may include essential cookies required for the site to function, and analytics cookies used to measure performance.

You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

Sharing Your Information

We do not sell your personal information. We may share it with:

• Trusted freelancers and contractors we work with to deliver design, content and campaign execution, under appropriate confidentiality obligations.
• Service providers such as hosting, email marketing platforms (for example Mailchimp, Klaviyo or ActiveCampaign), and analytics tools, who process data on our behalf.
• Advertising platforms such as Google, Meta and Bing, where required to deliver and measure paid campaigns.
• Regulatory or legal authorities, where required by law.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes it was collected for, including any legal, accounting or reporting requirements. Enquiry and marketing data is generally retained for as long as you remain engaged with us, or until you ask us to remove it.

Your Rights

Under UK GDPR, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, in certain circumstances.
• Object to or restrict our processing of your information.
• Request a copy of your data in a portable format.
• Withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, please contact us using the details below. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been mishandled.

Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or alteration. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

International Transfers

Some of the third-party tools and platforms we use may process data outside the UK. Where this happens, we ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your information in line with UK data protection law.

Children's Privacy

Our website and services are not directed at children, and we do not knowingly collect personal information from anyone under the age of 16.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "last updated" date.

Contact Us

If you have any questions about this privacy policy or how we handle your personal information, please get in touch:

Email: Info@Thrive-Marketing.net
Location: United Kingdom, Nationwide